Supervising a Contact Center from your iPhone

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Call center supervisors are always busy, they need to monitor the queues, guide the agents, make sure customers are getting the answers they need and in a timely manner. Back in the days, when I was a support engineer, it was always an intense schedule and taking a lunch break or attending a short meeting was always a complicated task. In those days, I wish we had the tool that is now available for free if you are using Cisco’s Contact Center Express (UCCX).

 

 

– from Network World

http://www.networkworld.com/article/2236131/cisco-subnet/supervising-a-contact-center-from-your-iphone.html

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