Supervising a Contact Center from your iPhone

Call center supervisors are always busy, they need to monitor the queues, guide the agents, make sure customers are getting the answers they need and in a timely manner. Back in the days, when I was a support engineer, it was always an intense schedule and taking a lunch break or attending a short meeting was always a complicated task. In those days, I wish we had the tool that is now available for free if you are using Cisco’s Contact Center Express (UCCX).



– from Network World

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