Serenport is outpacing our competitors with our top-tier technology services.

Contact Center Resources Leasing
You can lease seats in our contact center. Your employees will enjoy a comfortable cooperate environment with state-of-the-art contact center resources. We fulfill all of our SLAs and provide you with accurate, detailed reports.

Contact Center Cutting-edge Technology
Our facility is has a powerful backup emergency system that will to operate 24x7x365, even during local power outages. It’s constructed with Cisco’s proven Unified Contact Center software, coined with integrations with databases, CRMs, ERP, etc. Consequently, the agents have a complete real-time snapshot of each customer’s history with your organization. It allows you to capture and structure your customer communications and glean valuable insight about their needs.

Reporting/KPIs/Statistic and other Metrics.
Our software has a powerful reporting engine that places a dashboard full of tools at your fingertips. You can easily generate up-to-the minute reports.

The availability of real-time data is easily accessible, which will enable you to make smart business decisions. Your organization becomes more powerful when your decision-makers can see the industry and associated marketplace though the lenses of your prospective and current customers.